Privacy Policy
Last updated: April 2026
DIY Balustrades is committed to protecting your privacy. This Privacy Policy explains how we collect, use and protect your personal information when you visit our website, request a quote, or contact us.
Who we are
DIY Balustrades
Email: info@diybalustrades.co.uk
Phone: 07777 753340
What information we collect
We may collect the following information:
- Name and contact details
- Email address and phone number
- Project measurements and requirements
- Delivery address
- Photos or drawings you submit for quotes
- Website usage data (via cookies and analytics)
How we use your information
We use your information to:
- Provide quotes and product recommendations
- Process orders
- Respond to enquiries
- Improve our website and services
- Send relevant updates (only if requested)
Legal basis for processing
We process your data under the following lawful bases:
- Contractual necessity (to provide quotes or fulfil orders)
- Legitimate interest (to improve services)
- Consent (for cookies and marketing communications)
How long we keep your data
We retain personal information only as long as necessary to fulfil enquiries, provide services, and comply with legal obligations.
Sharing your information
We do not sell your personal data. We may share information with trusted service providers such as delivery partners, payment processors, or analytics platforms where required to operate our business.
Cookies
Our website uses cookies to improve user experience and analyse traffic. You can control cookie preferences through the cookie banner on our website. See our Cookies Policy for more details.
Your rights
You have the right to:
- Request access to your personal data
- Request correction of inaccurate information
- Request deletion of your data
- Object to processing
- Withdraw consent at any time
To exercise any of these rights, contact us at: info@diybalustrades.co.uk
Security
We take appropriate technical and organisational measures to protect your personal data. However, no internet transmission can be guaranteed completely secure.
Changes to this policy
We may update this Privacy Policy from time to time. Updates will be posted on this page.
Contact us
If you have any questions about this Privacy Policy, please contact:
DIY Balustrades
info@diybalustrades.co.uk
07777 753340